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EBSuite CRM has had the ‘Call Management’ feature for you to manage Outbound Calls for a while, with Call Scheduling, Call Scripts, Call Assignment, Reminders, and Reports. To see a demo for that, please follow the link below: http://helpdesk.ebsuite.com/supportbbsd.jsp?id=151 Now we have added the features for you to manage ‘Inbound Calls’… Continue reading... We have just added 5 new reports
This reports shows for each user, how many Calls/Appts/Tasks/Notes/Emails/Opps/Cases has been processed / attended / closed.
New features from the Professional Development team
We’ve added / enhanced the survey features for Case and Knowledge
We have added a new keyword in Case Email Template: ##CASE_CLIENT_CLOSE_URL## You can use this keyword to request the Contact/Client for a case to close their own ticket. For example, you can define your case support email template to be something like |
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Copyright © 2013 The Suite Advantage - All Rights Reserved |
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Click here is see the “Create and Close” feature
