7 Ways to Capture a Case plus 1
Your best customers also have the best questions – and you don’t want to miss them.
See the following snap shot video
You can capture questions to your support organizations through:
- Direct calls to the Support Staff where the Case is created directly.
- From the Contact record by the Sales Representative.
- Customer emails sent to the Support Center email address.
- Emails submitted from one of your web pages.
- Emails sent to an individual EBSuite email account.
- From a web form setup especially for Questions.
- From your customers who have a login to your Support Portal.
- And, mass create where a number of customers are affected.
Loading ...