Support Time and Revenue Tracking
Whether your Support Organization provides free customer support or you bill against a Service Level Agreement (SLA), either way, time is money! Start tracking the time you spend on your customer’s support issues.
And, you might want to share that information with your customers. It is always a good idea to remind your customers how much work you are doing on their behalf.
Your customers can login to your Customer Portal (part of the Support Module or Premium Edition) and see the effort in great detail for all the cases you’re working on in their behalf.
Login to a demo Customer Portal at ebs.ebsuite.com/support.jsp and review the features of the Customer Portal.
You can go inside by logging into the Portal with: email: JD@aol.com and PW: Hello
Once there you can see details on the Cases and the total time logged against the case. The time tracking feature is accessible inside your account for billing purposes
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