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We have recently updated EBSuite with the ability to index and search additional MS Office document formats. Namely Office 97 formats ( .DOCX, .XLSX, .PPTX ), in addition to previously already supported formats ( .DOC, .XLS, .PPT, .PDF, and .TXT ). So from now on, when you create a knowledge article, and if you… Continue reading... EBSuite is everywhere you have internet access, so your entire document trust can be with you as well. You can attach documents to individual records, tasks or cases or build an entire library of organized documents. You can also create a document link field that will allow you to save the document directly in… Continue reading... |
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