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Remember the FAQ for the FAQ Builder, and by the FAQ Builder ? Well what do you know, the cheesy blog title award is back: this time it is a screenshot walkthrough for the screenshot walkthrough wizard. Knowledge Article: http://helpdesk.ebsuite.com/supportfaqd.jsp?id=2883 We now have a tool for you to build a KB… Continue reading... Did you miss this feature in the Project Module: The Admin may add Custom Fields for data that is appropriate to track within both Projects and Project Steps. If you use Opportunity Management and it evolves to Project Management you can link the original Opportunity with the follow-on Project. Within the Admin >… Continue reading... The Project Management Module in EBSuite offers a host of features that adapt to almost any collaborative effort. Projects are roadmaps, but change is inevitable. The setup process for your EBSuite Customer Portal is literally no more complicated than deciding on a name for the Portal. Give it a name and its available for your customers to register (or you can invite them to join) or you can make much of the content Publicly available. The resources you setup… Continue reading... For better control of your Knowledge Article publishing you may want to Enable the Article Review Process. The Article Review Process sets up a workflow process where new Knowledge Articles must be submitted for Review to designated Reviewers who will be alerted when new Articles have been submitted. If the Review Process is Enabled… Continue reading... Of course, everyDAY is Help Your Customer Day, so EBSuite wants to help. The EBSuite Support Module (contact Sales if you do not have the Module License) includes a Customer Support Portal within which you can reference tons of Customer Support Documentation. The Portal can include links to Knowledge Articles, Documents, Videos, web Form… Continue reading... The Knowledge Article database in the EBSuite is an invaluable tool for your entire sales and support team, but of course, also for your customers. The Support Portal that accompanies the EBSuite Support Module must be deployed before your customers can have access to the knowledge articles, but deploying the portal is no more… Continue reading... For those customers who want a higher level of customization and account control, EBSuite can be implemented in a cloud computing environment. Hosted on the Amazon EC2 environment the EBSuite instance immediately becomes completely branded to your reserved domain name. Once the instance is installed you may login from the instance or from your existing… Continue reading...
Whether your Support Organization provides free customer support or you bill against a Service Level Agreement (SLA), either way, time is money! Start tracking the time you spend on your customer’s support issues. And, you might want to share that information with your customers. It is always a good idea to remind your customers… Continue reading... |
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