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Online help for Survey ( also with PDF download )… Continue reading...
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Who better to ask about the quality of your Support than the Customers themselves. With the Support Questionnaires in EBSuite you can send closed case surveys to your customers and choose from any number of survey questionnaires. The questionnaire you choose can be:
EBSuite has always had the Survey feature, where you can
If We’ve added / enhanced the survey features for Case and Knowledge
Simply goto Account -> Setup -> Solution ( Knowledge ) -> Survey Email Notification
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