We’ve just posted some new content in our learning center:
Who better to ask about the quality of your Support than the Customers themselves. With the Support Questionnaires in EBSuite you can send closed case surveys to your customers and choose from any number of survey questionnaires.
The questionnaire you choose can be:
EBSuite has always had the Survey feature, where you can
We’ve added / enhanced the survey features for Case and Knowledge
Simply goto Account -> Setup -> Solution ( Knowledge ) -> Survey Email Notification